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Schaeffer Appraisal Services: Using Technology to Improve Your Customer Experience
At Schaeffer Appraisal Services, we have a confession to make: We are technology junkies. We use the best and newest technology around to complete your appraisal without sacrificing quality or accuracy.
The appraisal process has rapidly evolved in recent years and demands more than ever from appraisers. Cutting corners on analysis isn't an option for an ethical appraiser. Therefore, we've simply optimized our routine processes to do more in less time. The appraisers that have continually adapted to new technology have been the ones able to use their time more effectively and bring their customers more accurate reports, better customer service and faster turnaround times.
Let Schaeffer Appraisal Services show you how we innovate ordering appraisals
In the past, a great deal of orders were delivered via fax and were confirmed with phone calls once we got back to the office. It might be hours before a client even knew if we could do the order. Things are quite a bit different now and when an order is placed on the site, we receive a text message on our phones. We often log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
At Schaeffer Appraisal Services we understand it's all about "cycle time". We use our resources to reduce waiting between communications since the speed at which we get things done directly effects your bottom-line. Through features on this website, we can actually speed up the entire appraisal process.
Schaeffer Appraisal Services is a pioneer in efficient data gathering
The appraisal process is nothing if not a data intensive procedure. We spend a great deal of time gathering the facts on the subject property and the local market data and trends. Once again, technology has stepped in to help Schaeffer Appraisal Services.
Instead of using paper forms and pencils and then re-keying all the information back at the office, don't be surprised to see us with a tablet PC or collecting data using an application developed for our phones that even lets us sketch a floorplan right on site. And instead of using an old tape measure, more and more appraisers are adopting accurate laser measuring devices that also help measure hard to access areas.
All of this technology ensures that the final report is as complete and without error as possible. This helps both you and us by necessitating less time for call-backs and revisions. Our goal is to save you time and money.
Here at Schaeffer Appraisal Services we want you to know you have more options to receive your report.
The majority of our appraisals are delivered through e-mail as PDF documents. Generally our clients are most familiar with receiving PDFs attached to their e-mail. It's a lot better than the old days before e-mail. But, we've even been able to innovate report delivery with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had an attachment blocked because it was too big? We have the technology to overcome those problems, too. When we deliver an appraisal through this website, the client gets a link sent to their email to retrieve the PDF. By bypassing email completely we can get around any problems caused by file size. And the download link is good for 90 days. So if anything happens to the file, you can log back in here and retrieve it again - saving you time, since we won't even need to run back to the computer.
Schaeffer Appraisal Services makes things easier by using Digital Workfiles
It would be much easier if appraisers could complete an assignment, deliver it and never be concerned with seeing that document again. But one of the purposes of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers need to keep their reports for 5 years, allowing them to recall any appraisal at any time to either defend the valuation or to be used in other legal proceedings.
Here again, Schaeffer Appraisal Services leverages our experience with technology to improve service. We store every part of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we can pull up the entire file whenever it's needed and recall exactly what that report was about.
These are just a few examples of how we use technology daily. Using the right software, services, gadgets and gizmos allows the appraiser to save time without cutting corners and deliver a better product to you, our client.
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